SUPPORT

24/7 website technical support: monitoring, updates, backups

We take your site under support: monitoring, updates, backups, fixes. From $60/mo. 99.9% uptime, 3 support tiers.

<1г
bug response
99.9%
site uptime
24/7
monitoring
3
support tiers
ABOUT THE SERVICE

Professional technical support for sites of any complexity

CROPE provides full technical support for WordPress, MODX, Webflow and other CMS sites. We handle monitoring, updates, security and growth so you can focus on the business. We guarantee 99.9% uptime, transparent reports and predictable pricing with no hidden fees.

24/7 monitoring

Round-the-clock availability and performance control.

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CMS updates

Regular core, plugin and theme updates.

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Backups

Automatic copies and data restore.

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Fast fixes

Bug and error fixes with <1 hour SLA.

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Speed & SEO

Speed optimization and SEO monitoring.

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Growth

New features and content within support.

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Security

Protection from attacks, malware and critical vulnerabilities.

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SERVICES

What you get

A stable site without waiting in a developer backlog.

24/7 monitoring

We catch outages, errors and slowdowns before users do.
Result: instant alerts,

Updates and security

Patches, dependencies and control so the stack does not rot.
Result: updates within 24–48 hours after release, 0 critical vulnerabilities.

Backups

Regular backups and a clear restore path.
Result: daily backups, restore in 15–30 minutes, 30 days of history.

Fast fixes

SLA for typical tasks: forms, layout, small incidents.
Result:

Optimization

Speed, logs, technical health and focused improvements.
Result: +20–40% speed, 90+ PageSpeed, stronger SEO.

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Growth

New blocks and features once stability is covered.
Result: ongoing site growth, not just maintenance.

Does your site need reliable support?

Get a free audit of your site’s current state.

Request an audit
PLANS

Technical support plans

All prices are in USD and indicative. Extra hours inside the plan follow the package rate; outside — from $35/h. One-off tasks — from $35. Unused hours do not roll over to the next month.

Basic

from $60/mo

from $ 60
  • Uptime monitoring
  • CMS and plugin updates
  • Daily backups
  • 1 work hour/mo
  • Hours do not roll over
Order

Premium

from $350/mo

from $ 350
  • Everything in Business
  • 24/7 priority
  • 10 work hours/mo
  • Feature development
  • Dedicated manager
Order

Not sure which plan fits?

Take our 2-minute quiz and get a recommendation.

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<1г
average response time for critical issues
99.9%
guaranteed site uptime
15–30 хв
site restore from backup
24–48 год
security updates after release
PROCESS

How support works

From audit to monthly report — a clear support cycle.

01

Audit (1–2 days)

We review hosting, updates, backups and critical risks. Deliverables: risk report, action plan, priorities.

02

SLA (alignment)

We lock response time, hours and task priorities. Deliverables: contract, SLA document, contacts.

03

Monitoring (ongoing)

We set up availability and error watching. Tools: UptimeRobot, New Relic, Google Analytics alerts.

04

Response (as needed)

Incident → diagnosis → fix within the SLA. Process: ticket → priority → resolution → test.

05

Fixes (by request)

Planned updates, small changes and security. Types: content, forms, layout, integrations.

06

Report (monthly)

A short recap: what happened, what was done, what is next. Includes: completed tasks, metrics, recommendations.

CMS

We support all popular CMS platforms

We support sites regardless of who built them.

WordPress

Core, plugin and theme updates. Conflict fixes.

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MODX

Revolution support, extras updates, optimization.

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Webflow

CMS collections, integrations, performance optimization.

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Laravel

Composer update, queue monitoring, error tracking.

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OpenCart

Modules, templates, database, caching.

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Shopify

Apps, themes, liquid templates, speed optimization.

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TASKS

Typical tasks we handle

From incidents and security to content and new features.

Technical

Fix 500, 404, 503 errors
Page speed optimization
SSL certificate setup
Migration to another host
Recovery after hacks

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Content

Adding new pages
Updating copy and images
Publishing news/articles
Content SEO
Creating new sections

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Features

Adding new modules
CRM/ERP integration
Contact form setup
Payment systems
New feature development

Learn more

Security

CMS and plugin updates
Malware scanning
Firewall setup
DDoS protection
Security audit

REVIEWS

What clients say about our support

Real response speed and stability in ongoing support.

They respond very quickly. In 6 months of work — no serious downtime. The site runs like clockwork.

Downtime 0
Oleksandr K.
CEO, BEREZHA

Always available. Helped migrate to a new host with zero downtime. Recommended!

Migration 0 downtime
Maria T.
Verum Clinic

Beyond support, they keep suggesting improvements. The site keeps growing, not just “running”.

Growth ongoing
Andriy V.
DNS PAY

Shall we connect your project to support?

Tell us the task — we will prepare a plan and an estimate.

Write to us
FAQ

Common questions

Depends on the plan. Basic: monitoring, updates, backups, 1 work hour. Business: + <2h response, 4 hours, SEO monitoring. Premium: + 24/7 priority, 10 hours, growth, manager.

Business — <2 hour response. Premium — 24/7 priority. Critical issues (site down) are handled first within the plan.

Yes — one-off tasks from $35. Extra hours outside the plan — from $35/h. Inside a subscription the effective hourly rate is better; unused hours do not roll over.

Yes — WordPress, MODX, Webflow, Laravel sites regardless of who built them. We start with an audit.

We keep backups with restore in 15–30 minutes. If hosting is the issue — we help migrate. We guarantee 99.9% uptime.

Yes — a monthly report with completed tasks, metrics (uptime, speed), hours used and recommendations.

Yes — you can upgrade or downgrade anytime. Price difference is prorated.

WordPress, MODX, Webflow, Laravel, OpenCart, Shopify. Other CMS — write to us and we will discuss.

Onboarding takes a few days. Then we work by hour packs or a monthly SLA.

By hours, SLA criticality and whether growth work is included. Plans from $60/mo. Unused package hours do not roll over to the next month.

No. Package hours apply only in the current month and do not accumulate. That keeps load and pricing predictable.

Need a consultation?

Write to us — we will suggest a format and the next step.

Discuss the project

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